My HyperX cloud headset does not work properly after updating to Windows 10. I tried downloading the firmware, it tells me to connect the headset via USB, I do so with the hyperx cable and it doesnt detect it. - If you can verify that audio connections are working using an alternate microphone and speakers. Following are the fixes that will help you: Fix 1: Give access to the headset microphone. For information about how COVID-19 has affected our business operations, click here. I tried charging it, The dongle wont stop flashing. Complete a short form to submit a request by email. Our headsets use a CTIA standard connector which will work with the majority of mobile devices. What devices can I use the Cloud Flight headset with? ©2020 Kingston Technology Corporation, 17600 Newhope Street, Fountain Valley, CA 92708 USA. You can purchase a third party adapter cable to use the headset with an OMTP device. However, for best user experience we do not recommend charging the headset during use due to possible white noise (static). In many cases, the microphone on a computer is disabled or muted. HyperX Cloud Alpha is an advanced gaming headset designed especially for the gaming enthusiasts. HyperX Cloud Flight Wireless Gaming Headset . Featured Questions . Also on HyperX Firmware Updater , the USB dongle is on Version 3.1.1.5 and is writing "Please connect Headset via USB cable " I DID AND STILL SAYING THAT .Please help me!! Will this headset work with my mobile device? I’m happy to receive emails from HyperX about its news and info. Can the microphone be used when connected to a device using the provided cable rather than wirelessly? In a large sense, HyperX cloud 2 mic not working on games like Fortine or Overwatch won’t come to you again. I wanted to be sure I had the latest firmware updates so it was important to get this software working. It only allows for speaker function. The battery will drain faster if you have the volume higher or the lighting effects turned on. Environmental conditions such as obstacles, interference from other wireless signals, etc., will reduce the effective range. -Check the audio settings in the game or application you are using. - Check that the microphone is plugged all the way into the head set. Short press the power button to turn the headset on and cycle through the other lighting effects (breathing and off). We promise to handle your information in line with our privacy policy. Nor do we recommend it unless you have excellent computer knowledge. This headset is geared to PC and PS4 gamers. -See if the headset works with another computer or device. The quickest way available is to take advantage of the driver updating tool – Driver Booster, which is capable of getting the driver you need within click with data backed up. My headphones are plug-and-play and do not require drivers nor are they recognized in Windows. How do I resolve this? If the light on the headset is turned off and the volume is at 50%, the battery should last about 30 hours. How does the lighting on the headset affect battery life? Our headsets will work with most mobile devices using the 3.5 mm headset jack. Press question mark to learn the rest of the keyboard shortcuts. My HyperX cloud headset does not work properly after updating to Windows 10. Page 1 HyperX Cloud Flight Quick Start Guide Wireless Gaming Headset Overview Volume wheel Microphone port USB charge port Analog headphone port Power button Mic mute button Detachable microphone Wireless adapter Wireless status light USB charge cable 3.5mm headphone cable Usage Charging It is recommended to fully charge your headset before first use. No matter who you are or how you play – We’re All Gamers. so today, i had my USB plugged in and it randomly turned off, i cant turn it on with the headphone connection flashy light thing and im really confused. By using the site, you are consenting to this. Basicly i noticed when i wiggled the wire and the Jack 3.5 in the dongle moved that sound would get worse. Ask a Kingston expert. this had happened before but it turned on randomly, now the red light turned off and wont turn on. Use the … Use the following steps to re-enable the microphone. But it will likely work with any device that supports USB audio. If the USB adapter fails or is lost, how do I pair a replacement adapter with my headset? It still works OK in other systems or devices. Make sure all of the connections are correct. *HyperX is a division of Kingston Technology Company, Inc. How can I tell if the mic is muted or the battery is running low? 20 meters (65 feet) is the effective wireless range in optimal conditions. The mic on your HyperX Cloud 2 headset won’t work if you’re using an incorrect or outdated driver. All rights reserved. The wired connection does not allow for microphone function. By default, the light will be on when the headset is turned on. Even if you’re using the headset for the first time, this problem can occur. Recently, some of its users have reported an issue where its mic is not working. Outside of these, you can connect with our partners listed on the product pages. My HyperX cloud headset does not work properly after updating to Windows 10. This site uses cookies to provide enhanced features and functionality. How do I resolve this problem? Yes. FAQ: KHX-010518-HSCF-01 What is the range of the wireless signal for the Cloud Flight? Questions about a Kingston product you already own? This device comes with a headset, removable microphone, and an inline USB audio controller and is compatible with most computing devices. - Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. But that excludes the Xbox One console as it does not support USB audio. All trademarks and registered trademarks are the property of their respective owners. Question HyperX Cloud Stinger wireless: Computer Peripherals: 3: Sep 1, 2020: Question Hyper-x pulsefire raid side buttons. The HyperX Cloud Alpha mic not working issue is common and if you’re facing it too, you can solve it by trying some simple fixes. It still works OK in other systems or devices. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance. Hyper X cloud flight headset not working. My headset is basically under 6 month's old, Turned off randomly while I was using it and wont turn back on. You can select your preferred language independent from your country. The update may have disabled the microphone in the Windows privacy settings. HyperX sells direct in the listed countries. My Hyperx Cloud Flight headset is not working after the firmware update Headsets My USB Dongle is working and is blinking but the headset won't turn on .I am pressing the power button and waiting 10 second and is not turning on. Welcome to the HyperX Family. Gear For Your Favorite Gamers -- Shop Our Holiday Gift Guide! So you should update the driver to see if that fixes the issue.